Get in touch with Dispatch

Questions, problems, or billing help? Email us and we'll get back to you.

Mail: SleepySquid LLC, 15630 Old Columbia Pike Ste E #1504, Burtonsville, MD 20866

What to include for support

The email address on your Dispatch account
The load it's about (the route, like "Atlanta to Charlotte," or the load reference)
Roughly when it happened (date and time, with your time zone)
What you expected and what you saw instead (a screenshot helps)
For a call problem: the broker's company name and whether the call connected

Billing

You can change plans or cancel anytime, online, from Billing in the app. Your subscription is sold through Link, an affiliate of Stripe, so your card statement shows LINK.COM\* SLEEPYSQUID, and your receipts come from Link. If a charge doesn't look right, email us.

Running more than 20 drivers?

Email us at support@sleepysquid.com.

Got a call from our AI?

Dispatch's AI calls brokers about loads they've posted. It calls on behalf of the trucking company or dispatcher named at the start of the call.

To stop AI calls to your number: tell the AI on any call ("don't call me again"), or email support@sleepysquid.com with the phone number. We'll add the number to our do-not-call list, usually the same day and always within 10 business days. After that, no Dispatch customer's AI will call it.
To get a copy of a call transcript, or have call data deleted: email us with the phone number that was called and the approximate date and time. Call audio is deleted within 2 days. Transcripts are deleted 90 days after the call.
To reach the company the AI called for: use the callback number the AI gave on the call.

Privacy requests

To see, correct, or delete your information, email support@sleepysquid.com. We respond within 45 days. See our Privacy Policy.

Response time

We reply within 2 business days, Monday to Friday, Eastern Time. Billing questions get a reply within 1 business day.

Dispatch is offered by SleepySquid LLC, a Maryland limited liability company.

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