Frequently asked questions
Getting started
1. Who is Dispatch for?
Independent truck dispatchers, small dispatch services, and small fleets that call brokers about loads every day. Solo covers up to 5 drivers, and Pro covers up to 20. If you're an owner-operator who finds your own loads, it works the same way: add the load, and the AI makes the broker call.
2. How do I get set up?
- Create an account and pick Solo or Pro.
- Add a card to start your 7-day free trial. Unless you cancel during the trial, your plan renews automatically every month, and your card is charged ($49 for Solo or $149 for Pro, plus tax) starting when the trial ends. One free trial per customer.
- Add your company's registered business name and the callback number brokers can reach you at. Both are required before the AI can call. Add your MC number too, if you have one.
- Create a load with the pickup, delivery, rate, and the broker's phone number from the load posting.
- Open the load and click Call for Info.
Want to see your drivers on the map? Invite them to the Driver app.
How AI calls work
3. How does an AI call work, step by step?
- You open a load and click Call for Info. The AI only calls when you click.
- We check the broker's number first: it can't be on our do-not-call list, and it has to be a business line within calling hours (8 a.m. to 8 p.m. the broker's time). We don't place AI calls to mobile numbers. You can call those yourself.
- The AI calls the broker, says who it's calling for, says it's an AI, names the load, says the call is recorded, and asks if that's okay. If they don't agree, the AI ends the call. That call's transcript is deleted within 24 hours, and its audio within 2 days.
- It asks if the load is still available, then gets details like pickup, equipment, and appointment.
- It asks for a better rate.
- It wraps up without booking anything, says you'll follow up, and gives your callback number.
- The transcript and the outcome save to the load. You read them, then choose to apply the rate or propose the load to a driver.
4. What does the broker hear?
Every call starts like this:
"Hi, this is Hailey, an AI assistant calling on behalf of [your company]. This call's recorded, that okay?"
If the broker says yes, the AI asks about the load. Before it hangs up, it gives your callback number. The AI never claims to be a person, and it says it's an AI whenever it's asked.
If the broker would rather talk to someone, doesn't want to be recorded, or asks not to be called, the AI gives your callback number and ends the call. If the broker asks not to be called, the number goes on our do-not-call list, and no Dispatch customer's AI will call it again. If the call reaches voicemail, the AI leaves a short message with your company name, says it's an AI assistant, and gives your callback number.
5. What will the AI do, and what won't it do?
It will: call the broker on your load, confirm the load is still available, get the details, ask for a better rate, and save the transcript on the load.
It won't: book the load, accept a rate, sign a rate confirmation, send carrier documents, or promise anything for you. It also won't text your driver. Nothing is booked until you book it.
Pricing and plans
6. How much does it cost?
The price is based on how many drivers you run, not how many calls you make.
- Solo: $49/month for up to 5 drivers. AI broker calls included.
- Pro: $149/month for up to 20 drivers. AI broker calls included.
There's no per-call charge and no overage. Prices are in USD, plus sales tax where it applies, calculated at checkout from your billing address.
7. Is there a limit on calls? What does "fair use" mean?
Not for normal use. Calls are included for the day-to-day work of one dispatch business. Our Terms set a monthly fair-use limit on connected call time for each plan, and a smaller limit during the free trial. If you ever reach it, a call already in progress still finishes, and new calls pause until your next billing period. On Solo, you can move to Pro to keep calling. We never charge for overage.
8. Do calls that don't connect count?
No. A busy line, no answer, or a dropped dial uses nothing. A voicemail counts only the time the AI is on the line.
9. What happens if I add more drivers than my plan covers?
Solo covers up to 5 drivers. If you add a 6th, the app asks you to move to Pro, and the price is prorated. We never upgrade you or charge you automatically. Running more than 20 drivers? Email us at support@sleepysquid.com.
Trial, billing, and cancelling
10. How does the free trial work?
Pick a plan and add a card. You get 7 days to run real calls on your own loads, and you won't be charged during the trial. We'll email you a reminder at least 2 days before the trial ends. If you don't cancel before the 7 days are up, your plan starts automatically, and your card is charged $49 (Solo) or $149 (Pro), plus tax. It's charged again every month until you cancel. Cancel anytime during the trial in Billing and you pay nothing. One free trial per customer.
11. How do I cancel? Can I get a refund?
Cancel anytime, online, in Billing in the app. You don't need to call or chat with anyone. You can also email support@sleepysquid.com. We'll email you a confirmation. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
If your first charge after the trial was a surprise, email us within 7 days and we'll refund it in full. Other charges aren't refundable, except where the law requires.
After your plan ends, you can still sign in and export your loads and call details for 30 days.
12. Who bills me, and why does my statement say Link?
Dispatch is offered by SleepySquid LLC. Payments are handled by Sold through Link, LLC ("Link"), an affiliate of Stripe, which sells the subscription for us. Link runs checkout, collects tax, and sends your receipts. Your card statement shows LINK.COM\* SLEEPYSQUID. For help with a charge, email support@sleepysquid.com.
Recordings and your data
13. Are calls recorded? What happens to my data?
Yes, but only after the broker agrees at the start of the call. If they don't agree, the call ends. Its transcript is deleted within 24 hours, and its audio is deleted within 2 days.
The transcript and call details save to the load in your account. We use them to run the service. We don't sell them, and we don't use them to train AI models.
Call audio is deleted within 2 days. Transcripts are deleted 90 days after the call. Call details, like the date, duration, outcome, and any rate saved to the load, stay with the load.
To ask for a copy of your data, or to have it deleted, email support@sleepysquid.com. The full details are in our Privacy Policy.
14. What does Dispatch do to keep calls respectful and transparent?
- The AI calls only when you click, only the business number listed on your load, only about that load, and only during business hours.
- It says up front that it's an AI and asks permission to record.
- It gives your callback number, honors do-not-call requests across all Dispatch customers, and never pretends to be a person.
You're responsible for how you use Dispatch, including following the laws that apply to your business, as our Terms explain.
Car haulers and trips
15. What does Dispatch do for car haulers?
You add the cars you've agreed on to a trip. Dispatch puts the stops in order, with each car's pickup before its delivery, and writes the texts for your shippers. You send each text with a tap, from your phone or your driver's. Your driver sees the trip, stop by stop, in the driver app. You still pick the cars, agree the price, and decide what goes on the truck.
16. How do cars get onto a trip?
Find cars the way you do now, on your load board, from a dealer, or over the phone. Once you've agreed on a car with the shipper, add it to the trip in Dispatch: pickup, delivery, dates, and price. Dispatch doesn't connect to your load board, doesn't read it, and never asks for your board login.
17. How does Dispatch order the stops?
Tap Optimize stops. Dispatch lays out the run from your starting point to your end point and puts every car's pickup before its delivery. It doesn't plan around pickup or delivery dates, so check the order against your windows.
18. How do the texts work?
Dispatch writes the text when there's something to say: for example, a pickup confirmation to the shipper, or an on my way note from your driver. Tap it, and your phone's messages app opens with the text filled in and addressed. Read it, change it if you want, and hit Send. It goes from your phone number (or your driver's, for on my way and on site), and nothing is sent until you send it. Dispatch doesn't text anyone on its own.
19. Does Dispatch book cars or accept dispatches for me?
No. Dispatch never books a car, never accepts a dispatch, and never agrees to a price for you. You settle each car with the shipper, and the shipper assigns it to you the way they do now. You approve every rate.
20. Will the AI call shippers about my cars?
No. The AI makes broker calls on loads you create, when you click Call for Info. It doesn't call shippers about cars on a trip, and we don't place AI calls to mobile numbers. You make those calls yourself.
21. What does my driver see?
The trip in stop order: each pickup and delivery, and the cars to load or unload at each stop. The driver taps each stop as they go.