Draft, pending review. Highlighted notes and blanks are still open and come out before this is final.
Dispatch Privacy Policy
Effective date: October 9, 2026
This Privacy Policy explains what information SleepySquid LLC, a Maryland limited liability company doing business as Dispatch ("SleepySquid," "Dispatch," "we," "us"), collects, why, who we share it with, how long we keep it, and the choices and rights you have. It covers:
- customers and dispatchers who use Dispatch;
- drivers who use the Dispatch Driver app;
- brokers and other people our AI calls about a load; and
- visitors to our website.
Summary.
- We don't sell personal information.
- We don't share it for targeted advertising, and we don't use advertising or analytics trackers.
- We don't use call recordings or transcripts to train AI models. Our AI voice provider and its subprocessors process call data under their own terms, which may allow them to use de-identified, aggregated data to operate and improve their services (Section 2).
- Call audio is deleted within 2 days. Transcripts are deleted after 90 days.
- Anyone can ask to see, correct, or delete their information. We answer within 45 days.
Our role.
- For account, billing, and website information, we decide how the information is used.
- For the loads, broker information, and call records our customers create, we process the information on our customer's behalf and under their instructions, as their service provider.
If our AI called you
- The call was made for the business named at the start of the call, about a load you posted or listed.
- The call was recorded and transcribed only after you agreed. If you didn't agree, the AI ended the call. That call's transcript is deleted within 24 hours, and its audio within 2 days.
- Call audio is deleted within 2 days. Transcripts are deleted after 90 days.
- To get a copy, ask for deletion, or stop all future AI calls to your number from any Dispatch customer, email support@sleepysquid.com (see Section 8).
1. Information we collect
| Category | What it includes | Source |
|---|---|---|
| Account information | Name, email address, password (stored by our authentication provider in hashed form), role (dispatcher or driver) | You, at signup |
| Business profile | Company name, MC/DOT number, callback phone number | You |
| Load information | Pickup and delivery stops and addresses, dates, rate, equipment, load reference, broker name and phone number | You (the dispatcher), from the broker's load posting |
| Broker information | Broker name, company, phone number, the phone number's line type (for example, landline or mobile), and what the broker says on the call | The dispatcher; the call itself; our telephony provider's line-type lookup |
| Call recordings | Audio of AI calls, including the broker's voice | Recorded during each AI call |
| Transcripts and call details | Transcript; call time, duration, and status; whether recording was agreed to; any rate or load details picked up from the call | Created from each AI call |
| Consent and do-not-call records | Phone number, date and time, the notice given, and the answer (agreed, declined, or asked not to be called) | The call, or an email request |
| Driver information | Name, phone number, company, MC number, availability, preferences, and text-message delivery details | The driver, or the dispatcher who invites them |
| Location data | A driver's device location while the Driver app is open, shown on the dispatcher's map; map locations for load addresses | The driver's device (with permission); addresses you enter |
| Payment and subscription information | Billing name, email, billing address (for tax), plan, subscription status, payment history. Card numbers are entered on a checkout page hosted by Stripe and run by Sold through Link, LLC, and never reach our servers. | You, through Link and Stripe |
| Auto-renewal consent records | The renewal terms shown to you, your agreement, and its date and time | You, at checkout |
| Communications | Emails you send us and emails we send you (for example, receipts, trial reminders, and payment notices) | You, us, and Link |
| Technical information | IP address, browser and device type, and server logs; browser storage or cookies that keep you signed in | Your browser and our hosting provider |
Sensitive information.
- Driver location is precise geolocation, which some state laws treat as sensitive. We collect it only while the Driver app is open, only with the driver's device permission, and only to show it to the driver's dispatcher (Section 5).
- We don't ask for Social Security numbers, financial account numbers, health information, or driver's license numbers. Please don't enter them.
- We don't use voice recordings to identify people by their voice (voiceprints).
2. How AI calls use information
When a dispatcher starts an AI call on a load:
- We check that the number isn't on our do-not-call list and isn't a mobile number, and that it's within calling hours (8 a.m. to 8 p.m. local time).
- We send the load details and the business's name, MC number, and callback number to our AI voice provider (Bland AI), which places the call.
- At the start of the call, the AI says who it's calling for, that it's an AI assistant, and that the call is recorded, and asks whether that's okay. If they don't agree, the AI ends the call. That call's transcript is deleted within 24 hours, and its audio within 2 days.
- If the broker agrees, the call is recorded and transcribed.
- Bland AI creates the AI's side of the conversation and the transcript. Bland's published subprocessors are listed in Section 4. Bland's public trust pages say Bland runs its own speech and language models.
- We don't use call recordings or transcripts to train AI models. Our AI voice provider and its subprocessors process call data under their own terms, which may allow them to use de-identified, aggregated data to operate and improve their services.
- The transcript and call details are saved to that load in the dispatcher's account. We don't keep a copy of the call audio.
If the broker asks not to be called again, the number goes on our do-not-call list for all Dispatch customers.
3. Why we use information
We use information only for these purposes:
- To provide the Service: accounts, loads, AI calls, recordings and transcripts, the driver map, and texts to drivers about loads.
- To bill you: trials, subscriptions, renewal reminders, plan limits, and records of your auto-renewal consent.
- To communicate: account, security, billing, and service emails, and support replies.
- To keep calls and the Service safe: do-not-call and consent records, line-type checks, calling-hours checks, abuse prevention, and enforcing our Terms.
- To improve the Service: aggregated, de-identified usage statistics only (such as call counts, durations, and outcomes). We don't use call recordings or transcripts to train AI models. Our AI voice provider and its subprocessors process call data under their own terms, which may allow them to use de-identified, aggregated data to operate and improve their services.
- To comply with the law and respond to lawful requests.
We don't use broker or driver phone numbers for marketing. We don't make decisions about people based solely on automated processing that have legal or similarly significant effects. We don't use personal information in materially different ways than described here without telling you first and, where required, asking your consent.
4. How we share information
We don't sell personal information. We don't share it for cross-context behavioral or targeted advertising. We don't use third-party advertising or analytics trackers.
We share information only:
- with the dispatcher account it belongs to. A dispatcher sees their own loads, call records, and linked drivers. Drivers see what's shared with them about loads.
- with brokers, during the call: the business name, MC number if saved, callback number, and the load details needed to ask about the load.
- with our service providers (listed below), under contracts or terms that limit their use of the information to providing services to us.
- for legal reasons: to comply with law or legal process, or to protect the rights, safety, and property of Dispatch, our customers, brokers, or others.
- in a business transfer, such as a merger or sale of assets, subject to this policy.
- at your direction or with your consent.
Service providers (subprocessors)
| Provider | What it does for us | Information involved |
|---|---|---|
| Supabase | Database and user authentication; sign-in emails | Account, profile, load, broker, driver, location, and call records |
| Vercel | Website and app hosting | Information passing through the site; technical logs |
| Stripe and Sold through Link, LLC | Checkout, subscriptions, tax, receipts, refunds, and the billing portal. Link is the merchant of record. | Billing details, billing address, card details, subscription history |
| Bland AI | AI voice agent: places, records, and transcribes AI calls, using its own speech and language models. Bland's subprocessor list for customer data, published by Bland (last updated September 8, 2026), names AWS, Cloudflare, Datadog, Fivetran, GitHub, Google Workspace, HashiCorp Cloud, Linear, Okta, Redis Cloud, Retool, Slack, Stripe, Supabase, Temporal, Twilio, Vanta, and Vercel. | Load details, business profile, broker phone number, call audio, transcripts, call details |
| Twilio | Text messages to drivers; phone line-type lookups. Twilio is also on Bland's subprocessor list for Bland's own calling path. | Driver phone numbers and texts; broker phone numbers |
| Mapbox | Maps and turning addresses into map locations | Load addresses, and driver locations shown on the map |
| Resend (when enabled) | Transactional email, such as trial reminders and payment notices | Email address, name, email content |
Our providers process information in the United States. We'll update this list before adding a provider that receives personal information.
5. Location data
- The Driver app shares the driver's device location only while the app is open, and only with the driver's device permission, so their dispatcher can see it on the map.
- We keep only the most recent position for each driver. It's replaced with each update, and we don't keep a location history.
- It's deleted when the driver is unlinked from the dispatcher, or when the account is deleted.
- Drivers can stop sharing anytime by closing the app or turning off location permission.
6. Text messages to drivers
Drivers may get text messages about loads their dispatcher proposes or assigns. The dispatcher must have the driver's permission first. Message frequency varies with load activity, and message and data rates may apply. Reply STOP to stop texts, or HELP for help. We don't use driver phone numbers for marketing.
7. How long we keep information
| Information | How long we keep it |
|---|---|
| Call recordings | Kept by our AI voice provider for up to 2 days, then deleted. |
| Transcripts, including copies saved on the load | 90 days after the call, then deleted |
| Audio of a call where the broker didn't agree to recording | Deleted within 2 days |
| Transcript of a call where the broker didn't agree to recording | Deleted within 24 hours |
| Call details (date, time, duration, status, outcome, any rate saved to the load) | While the account is open, then deleted with the account (see below) |
| Consent records (number, time, notice given, answer) | 5 years |
| Do-not-call list | At least 5 years from the request, so we can keep honoring it |
| Phone line-type checks | 90 days |
| Account, business profile, loads, broker details | While the account is open. You can export for 30 days after your plan ends. Deleted within 90 days after your plan ends. [PENDING: automatic deletion of account data after a plan ends isn't running yet.] |
| Driver location | Latest position only, as described in Section 5 |
| Auto-renewal consent records | 3 years, or 1 year after the subscription ends, whichever is longer |
| Billing records | 7 years, for tax and accounting. Link keeps its own records under its own policy. |
| Support emails | 2 years |
| Server logs | Up to 30 days [PENDING: hosting log retention not yet confirmed.] |
| Backups | Overwritten on a rolling basis within 30 days [PENDING: database backup retention not yet confirmed.] |
We may keep information longer when the law requires it or to deal with a legal claim, and we delete it when that need ends. When a retention period ends, we delete the information or make it no longer identifiable.
8. Your rights and choices
Everyone has these rights, whatever state you live in:
- Access and portability: get a copy of your personal information, in a portable format where practical.
- Correction: fix inaccurate information. Most account information can be edited in the app.
- Deletion: ask us to delete your information. We may keep what the law requires us to keep, and we'll tell you if we do.
- Do-not-call: stop AI calls to your number from all Dispatch customers.
- Opt out of sale, targeted advertising, and profiling: we don't do any of these. We also treat a Global Privacy Control browser signal as an opt-out request.
- No discrimination: we won't treat you differently for using these rights.
How to make a request.
- Email support@sleepysquid.com. Customers and drivers should send it from their account email.
- Brokers and others who were called should include the phone number called and the approximate date and time.
- We'll confirm your identity in a way that fits the request. You can use an authorized agent if you give them written permission and we can confirm your identity.
- We respond within 45 days. If we need more time, we'll tell you why within those 45 days, and we'll respond within another 45 days.
- Because we hold call records on behalf of our customers, we may tell the customer about a broker's request. We'll honor do-not-call and deletion requests either way.
Appeals. If we decline your request, you can appeal by replying to our decision within 45 days. Someone who wasn't involved in the original decision will review it, and we'll respond within 45 days. If you're still not satisfied, you may contact your state attorney general.
Account closure. When a plan ends, the account stays available for export for 30 days, then its data is deleted within 90 days after the plan ends (Section 7). [PENDING: automatic deletion of account data after a plan ends isn't running yet.]
Marketing emails. We don't send marketing emails unless you opt in. Every marketing email will include an unsubscribe link and our postal address (Section 13).
9. Security
We use reasonable administrative, technical, and physical safeguards to protect information, including access controls and limits on who can access data. We rely on established providers for hosting, databases, and payments. No system is perfectly secure. If a security breach affects your personal information, we'll notify you as the law requires, and no later than 30 days after discovering it, unless law enforcement asks us to delay.
10. Children
Dispatch is a business tool for people 18 and older. We don't knowingly collect information from anyone under 18. If you think a child has given us information, email support@sleepysquid.com and we'll delete it.
11. Where information is processed
Dispatch is offered only to businesses in the United States, and information is processed in the United States.
12. Changes to this policy
If we make a material change, we'll email customers at least 30 days before it takes effect. The effective date at the top shows the current version. We won't use information we already have in a materially different way (for example, to train AI models) without telling you first and, where required, getting your consent.
13. Contact us
SleepySquid LLC (d/b/a Dispatch)
15630 Old Columbia Pike Ste E #1504, Burtonsville, MD 20866
Email: support@sleepysquid.com