Draft, pending review. Highlighted notes and blanks are still open and come out before this is final.

Dispatch Terms of Service

Effective date: October 9, 2026

These Terms of Service ("Terms") are an agreement between you and SleepySquid LLC, a Maryland limited liability company doing business as Dispatch ("SleepySquid," "Dispatch," "we," "us," or "our"). They cover your use of the Dispatch website, the Dispatch web app and Driver app, and the AI broker calls placed through them (together, the "Service").

You accept these Terms by checking the box or clicking the button that says you agree when you sign up or check out. When you accept, you also acknowledge our Privacy Policy. If you accept for a company, you confirm you have authority to bind it, and "you" means that company. We keep a record of which version you accepted and when.

Please read these sections carefully:

  • Section 5 (AI voice calls)
  • Section 6 (your responsibilities)
  • Sections 9–11 (free trial, automatic renewal, and cancellation)
  • Section 16 (limits on our liability)
  • Section 18 (disputes in Maryland courts, with no jury trial and no class actions)

1. Definitions

  • Customer or you: the business or person who holds a Dispatch dispatcher account.
  • Dispatcher: the person who signs in to a dispatcher account. Each plan includes one dispatcher login.
  • Driver user: a driver you invite or link to your account through the Driver app.
  • Broker: a freight broker, shipper, or other business that the AI calls about a load.
  • Load: a load record you create in the Service, including stops, rate, equipment, and the broker's phone number.
  • AI call: an outbound phone call placed by Dispatch's AI voice agent about one of your loads. You start each one yourself, one load at a time.
  • Connected minutes: the time an AI call is actually connected to the other line, including time spent leaving a voicemail. Busy signals, unanswered calls, and failed dials have no connected minutes.
  • Call records: call audio recordings, transcripts, and call details (such as time, duration, outcome, and any rate or details the AI picked up).
  • Link: Sold through Link, LLC, a Stripe affiliate that runs checkout and billing for the Service as merchant of record (Section 10).

2. Who can use Dispatch

  • The Service is for business use only, by truck dispatchers, dispatch services, carriers, and owner-operators arranging freight. It isn't for personal, family, or household use.
  • You must be at least 18 years old and able to enter a binding contract.
  • The Service is offered only to businesses located in the United States, and AI calls may be placed only to U.S. phone numbers.

3. Your account

  • Keep your account information accurate, including your company name, MC/DOT number, and callback number. The AI uses them on every call and voicemail.

- The Service won't place an AI call until you've saved a company name and a callback number.
- The company name must be your business's legal name or a trade name registered with your state.
- The callback number must reach your business during business hours.

  • If you're a dispatch service calling for a carrier, the company name must be the name of the carrier the call is for.
  • Keep your password private. You're responsible for activity under your account.
  • Each plan includes one dispatcher login. Don't share logins or resell access.
  • Tell us right away at support@sleepysquid.com if you think someone has used your account without permission.

4. What the Service does, and what it doesn't

What it does. When you start an AI call on a load (for example, by clicking Call for Info), the AI phones the broker number on that load. It tells the broker it's an AI assistant calling for your business, names the load, says the call is recorded, and asks whether that's okay. If the broker agrees, it asks whether the load is still available, gathers details such as pickup, equipment, and appointment, and asks for a better rate. The transcript and the outcome are saved on that load for you to review.

What it never does.

  • The AI never books a load, accepts a rate, signs anything, or commits you to anything. It gathers information and asks questions. You decide whether to book, and you book directly with the broker.
  • It doesn't send rate confirmations, carrier packets, or contracts for you.
  • It doesn't call on its own. Every AI call is started by you, one load at a time. We don't offer automatic, scheduled, or bulk calling.

AI output can be wrong. The AI may mishear, misunderstand, or misreport a rate, date, address, or other detail. It may fail to reach a broker, miss a load that's available, or report a load as available when it isn't. Check every rate and detail with the broker before you book or dispatch a driver (see Sections 15 and 16).

What Dispatch is not. SleepySquid provides software.

  • We are not a freight broker, freight forwarder, or motor carrier.
  • We don't sell, offer, arrange, or negotiate transportation on our own behalf.
  • We don't solicit shippers, choose or assign carriers for a load, take part in freight payments, or receive money from shippers or brokers.
  • Your subscription fee is the only money we receive, and it's the same whether or not you book a load.

5. AI voice calls

5.1 You authorize each call

Each AI call is made for your business, about your load, at your direction. By starting a call, you authorize us to place it and to have the AI speak for your business, for these limited purposes only:

  • placing the call;
  • giving the required disclosures;
  • asking about the load; and
  • reporting back to you.

Neither the AI nor SleepySquid has authority to accept a rate, book a load, sign anything, or otherwise bind you.

5.2 What every call includes

Every AI call:

  • identifies your business by its registered name and says it's an AI assistant, at the start of the call;
  • says why it's calling (your load);
  • says the call is recorded and asks whether that's okay, and continues only if the broker clearly agrees;
  • gives your callback number before it ends; and
  • never claims to be a human, to be you, or to be your employee.

Voicemails name your business, say it's an AI assistant, say why it's calling, and give your callback number. We may adjust the wording over time, but every call will still include all of the above.

5.3 Recording and transcription

  • AI calls are recorded and transcribed. The transcript and call details are saved to the load so you can review what was said.
  • Call audio is automatically deleted from our AI voice provider's systems within 2 days after the call. We don't keep a copy of the audio. Transcripts are automatically deleted 90 days after the call. After that, we keep only basic call details (date, time, duration, outcome, and any rate saved to the load).
  • If the broker doesn't clearly agree to recording, the AI ends the call. We delete that call's transcript within 24 hours, and its audio is deleted within 2 days. We keep only a record that consent was declined, and no details from the call.
  • If you need a copy of a call, save the transcript before it's deleted, and handle it lawfully.

5.4 Which numbers the AI will call, and when

To keep calls limited to business contacts who asked to be called, the Service:

  • calls only the phone number a broker published or provided for carriers to call about that specific load, and only about that load. Calls are never used for marketing, sales, or cold outreach.
  • doesn't place AI calls to numbers our systems identify as mobile (wireless) numbers, or to numbers whose line type we can't confirm. You can still call those numbers yourself.
  • places AI calls only between 8 a.m. and 8 p.m. in the broker's local time, based on the number's area code. When we can't tell the time zone, calls are limited to 11 a.m.–8 p.m. Eastern Time.
  • won't call any number on our do-not-call list.

5.5 Requests to stop calling

If a broker asks not to be called again, the AI acknowledges it and ends the call. We add that number to our do-not-call list, and the Service won't place AI calls to it again, for you or any other Dispatch customer. Requests sent by email to support@sleepysquid.com are added within 10 business days, and usually the same day. You must also honor that request in any other calling you do.

5.6 What the AI says for you

The AI may tell the broker your company name, your MC number (if saved), your callback number, and the load details you entered. It may ask for a higher rate, and it may say that you'll follow up. It won't agree to a rate, book a load, or promise future actions for you, such as sending a carrier packet or calling back at a certain time. You're responsible for the accuracy of the information you give the AI to share.

5.7 Callbacks

Voicemails and "talk to a person" responses give your callback number, not a Dispatch number. Calls made back to the number the AI called from are answered by an automated AI assistant. It says it's an AI, says the call is recorded and asks whether that's okay, explains it was calling for a trucking business, gives that business's callback number, and tells the caller how to stop future AI calls. Inbound calls follow the same recording, transcript, and deletion rules as outbound calls.

6. Your responsibilities

You agree that:

  1. Lawful use. You'll use the Service only for lawful purposes and in line with all laws that apply to you and your calls, including telemarketing, robocall, artificial-voice, call-recording, privacy, and transportation laws.
  2. Accurate load information. The loads, stops, rates, equipment, broker names, and phone numbers you enter are accurate and come from the broker's own load posting or from the broker directly.
  3. Business numbers only. You'll start AI calls only to business numbers that a broker published or provided for calls about that load. You won't use the Service to call consumers, personal numbers, residential numbers, numbers collected some other way, or anyone who has asked not to be called.
  4. One load, one purpose. Each call is about one real load you're considering. No marketing, surveys, debt collection, political calls, or calls unrelated to that load.
  5. Honor opt-outs and objections. If a broker asks not to be called, objects to recording, or asks not to speak with an AI, you won't start AI calls to that number again.
  6. You make the decisions. You're responsible for checking every rate and detail, for every booking you make, and for every instruction you give a driver.
  7. Your drivers. You have the right to invite your drivers and to share their information with us.

- Tell them that the Driver app shares their location with you while it's open, and that they may get text messages about loads.
- Get each driver's consent before we text them, and tell them they can reply STOP to stop texts.
- Follow any law that requires you to notify workers about electronic monitoring.

  1. Your business setup. You remain responsible for your carrier setup, insurance, authority, and agreements with brokers and shippers.
  2. Operating authority. You hold any FMCSA or state authority your business needs. If you're a dispatch service, then for each carrier you call for:

- (a) you have a written agreement appointing you as that carrier's agent;
- (b) you call only for that carrier, and the company name on the call is that carrier's; and
- (c) you don't accept loads without a truck, assign a load among several carriers, take payment from brokers, or otherwise act as a broker, unless you hold broker authority.

7. Acceptable use

You won't:

  • use the Service to harass, threaten, deceive, or impersonate anyone, including telling the AI to claim it's a human or to give a false company name or MC number;
  • try to remove or change the AI disclosure, the recording notice and consent request, the callback number, or the calling-hours, wireless-number, or do-not-call protections;
  • place calls in bulk, call numbers that don't relate to a real load, or get around the fair-use limits in Section 8;
  • reverse-engineer, scrape, overload, or probe the Service, or access other customers' data;
  • resell, sublicense, or share the Service outside your business; or
  • use the Service in a way that breaks our providers' terms.

We may suspend AI calling or your account if we reasonably believe you're breaking this section or Section 6 (see Section 14).

8. Plans, drivers, and fair use

8.1 Plans

PlanPriceDriversAI broker calls
Solo$49 per month, plus taxUp to 5 driversIncluded, no per-call charge
Pro$149 per month, plus taxUp to 20 driversIncluded, no per-call charge

Prices are in US dollars and don't include sales tax, which is calculated and added at checkout (Section 10).

8.2 Driver limit

Your plan covers the number of drivers shown above. If you try to link more, the app asks you to move to a larger plan. We never move you to another plan or charge you more automatically. If you move from Solo to Pro, the price difference is prorated for the rest of your billing period.

8.3 Fair use

AI broker calls are included for the normal operations of one dispatch business. Connected AI call time is limited to:

  • 300 minutes per monthly billing period on Solo;
  • 900 minutes per monthly billing period on Pro; and
  • 30 minutes during a free trial.

If you reach the limit, new AI calls pause until your next billing period starts, and the app tells you so. A call already in progress always finishes. On Solo, you can move to Pro to keep calling. On Pro, calls resume at the start of your next billing period. We never charge per call or for overage, and we never change your plan or charge you more without your action. Only connected minutes count (Section 1). If you reach the trial limit, you can end your trial early and start your paid plan, which charges your card that day.

9. Free trial

  • New customers can start one 7-day free trial of Solo or Pro. A payment card is required to start. Each customer gets one free trial.
  • You won't be charged during the trial. Unless you cancel before the trial ends (7 days after you start it), your plan starts automatically when the trial ends, and Link charges your card $49 (Solo) or $149 (Pro), plus tax. It then charges you the same amount every month until you cancel.
  • We'll email you a reminder at least 2 days before your trial ends. The reminder includes the date your plan starts, the amount you'll be charged, and how to cancel.
  • Cancel anytime before the trial ends, online in Billing in the app (or by emailing support@sleepysquid.com), and you won't be charged.
  • If there's no valid payment method on file when the trial ends, the subscription cancels.

10. Billing, automatic renewal, and taxes

  • Who bills you. Checkout, billing, receipts, and payment support are handled by Sold through Link, LLC ("Link"), a Stripe affiliate. Link acts as merchant of record and as our authorized agent for collecting subscription payments. Your card statement shows "LINK.COM\* SLEEPYSQUID." You give your payment details to Link and Stripe, not to us, and their terms and privacy policies apply to that information. SleepySquid provides the Service and is responsible for it.
  • Automatic renewal. Plans are billed monthly in advance and renew automatically each month until you cancel. When you subscribe, you separately agree to these renewal terms. You authorize Link, on our behalf, to charge your payment method each month at the then-current price, plus tax. After you sign up, we email you a confirmation with these terms, our cancellation policy, and how to cancel.
  • Taxes. Link calculates, collects, and remits any applicable sales tax at checkout, based on your billing address.
  • Failed payments. If a payment fails, Link emails you a link to update your card, and AI calling pauses until payment goes through. If payment still hasn't gone through after Link's retry period (about 2 weeks), your subscription is canceled.
  • Price changes. We'll email you at least 21 days, and no more than 30 days, before a new price applies to your plan. The email will say what's changing and how to cancel. The new price takes effect at your next renewal after that notice. You can cancel before then and won't be charged the new price.

11. Cancellation and refunds

  • Cancel online anytime. Use Billing in the app, or email support@sleepysquid.com from your account email. Online cancellation takes effect right away, with no call or chat required. We'll email you a confirmation.
  • When it takes effect. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
  • Refunds.

- If you email us within 7 days after your first paid charge (the charge when your trial ends), we'll refund that charge in full and end your subscription.
- Other charges aren't refundable, except where the law requires or where we discontinue the Service (Section 14).
- Link may also issue refunds under its own policy within 60 days of a charge.
- A full refund ends your subscription and access right away.

  • Your data after cancellation. For 30 days after your plan ends, you can sign in to view and export your loads and call details. After that, your account data is deleted on the schedule in the Privacy Policy. [PENDING: automatic deletion of account data after a plan ends isn't running yet.] Call audio and transcripts still follow the schedule in Section 5.3.

12. Your data and content

  • You own your data. Your loads, broker details, drivers, and call records belong to you, subject to the rights of the people on the call.
  • Permission you give us. You let us host, process, transmit, and display your data only to provide, secure, and support the Service, including through the service providers listed in the Privacy Policy. We may use aggregated, de-identified usage statistics (such as call counts and durations) to run and improve the Service.
  • No AI training by us. We don't use call recordings or transcripts to train AI models. Our AI voice provider and its subprocessors process call data under their own terms, which may allow them to use de-identified, aggregated data to operate and improve their services. See the Privacy Policy.
  • Feedback. If you send us suggestions, we can use them without owing you anything.

13. Third-party services

The Service relies on third-party providers for hosting, database, payment, AI voice, telephony, mapping, and email (listed in the Privacy Policy). Their availability affects ours. We aren't responsible for third-party services we don't control, but we're responsible for how we choose and use them.

14. Suspension and termination

  • We may suspend AI calling or your account if:

- you break these Terms (especially Sections 6 and 7);
- a broker, carrier, or provider reports abuse;
- a payment fails; or
- we reasonably need to, to protect brokers, other customers, or the Service.

  • Notice before suspension. We may suspend AI calling immediately if we believe calls may violate calling or recording laws. Otherwise, we'll tell you first and give you at least 5 business days to fix the problem.
  • You can stop using the Service and cancel at any time (Section 11).
  • We may end these Terms or discontinue the Service with at least 30 days' notice. If we discontinue the Service for reasons other than your breach, we'll refund the unused part of any prepaid fees.

15. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." AI CALLS DEPEND ON PHONE NETWORKS, BROKERS ANSWERING, AND AI SPEECH AND LANGUAGE TECHNOLOGY, AND THE AI CAN MAKE MISTAKES. WE DON'T PROMISE THAT ANY CALL WILL CONNECT, THAT A BROKER WILL ANSWER OR AGREE TO RECORDING, THAT A LOAD WILL BE AVAILABLE, THAT THE AI WILL GET A BETTER RATE, OR THAT TRANSCRIPTS OR EXTRACTED DETAILS WILL BE COMPLETE OR ACCURATE. TO THE EXTENT THE LAW ALLOWS, WE DISCLAIM ALL IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

16. Limitation of liability

TO THE EXTENT THE LAW ALLOWS:

  • NEITHER PARTY IS LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, OR LOADS, EVEN IF TOLD THEY WERE POSSIBLE.
  • OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID FOR THE SERVICE IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.
  • THESE LIMITS DON'T APPLY TO: YOUR PAYMENT OBLIGATIONS; YOUR OBLIGATIONS UNDER SECTION 17; YOUR BREACH OF SECTIONS 6 OR 7; OR EITHER PARTY'S GROSS NEGLIGENCE, FRAUD, OR WILLFUL MISCONDUCT.

17. Indemnity

By you. You'll defend and indemnify SleepySquid against third-party claims, fines, and penalties that arise from:

  • calls you start through the Service;
  • the information you provide for those calls (including phone numbers and company names);
  • your breach of Sections 6 or 7; or
  • your dealings with brokers, shippers, and drivers.

This includes claims under telemarketing, artificial-voice, call-recording, privacy, and transportation laws, to the extent they come from your instructions, data, or breach.

By us. We'll defend you against third-party claims that the Service, as we provide it and as you use it under these Terms, infringes their U.S. intellectual property rights. We'll pay any resulting damages finally awarded, or any settlement we agree to.

Process. The party being indemnified must:

  • promptly notify the other party;
  • let the indemnifying party control the defense and settlement; and
  • reasonably cooperate.

No settlement may admit fault for, or impose obligations on, the indemnified party without its consent.

18. Governing law and disputes

  • Governing law. These Terms are governed by the laws of the State of Maryland, without regard to conflict-of-law rules.
  • Talk to us first. Before filing a claim, the party with the claim will email the other a written description of it, and both will try in good faith to resolve it for 30 days.
  • Courts, not arbitration. Any claim will be brought only in the state courts of Maryland or the United States District Court for the District of Maryland, and both parties consent to those courts' jurisdiction. Either party may bring an individual claim in small-claims court instead, if it qualifies.
  • JURY WAIVER. YOU AND WE EACH KNOWINGLY AND VOLUNTARILY WAIVE ANY RIGHT TO A JURY TRIAL IN ANY DISPUTE RELATING TO THESE TERMS OR THE SERVICE.
  • NO CLASS ACTIONS. TO THE EXTENT THE LAW ALLOWS, CLAIMS MAY BE BROUGHT ONLY ON AN INDIVIDUAL BASIS, NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION. If this paragraph is found unenforceable for a claim, it doesn't apply to that claim, and the rest of this section still does.

19. Changes to these Terms

We may update these Terms. If a change is material, we'll tell you by email at least 30 days before it takes effect. The "Effective date" at the top shows when these Terms last changed. If you keep using the Service after a change takes effect, you accept the new Terms. If you don't agree, you can cancel (Section 11). Changes don't apply to disputes that arose before the change took effect, and we won't change Section 18 for a dispute already underway.

20. General

  • Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Service.
  • Assignment. You can't transfer these Terms without our consent. We may transfer them as part of a merger, acquisition, or sale of assets.
  • Severability and waiver. If part of these Terms can't be enforced, the rest still applies. Not enforcing a term isn't a waiver.
  • Notices. We send notices to your account email. You send notices by email to support@sleepysquid.com, or by mail to SleepySquid LLC, 15630 Old Columbia Pike Ste E #1504, Burtonsville, MD 20866.
  • Electronic communications. You agree to receive notices, receipts, and other communications electronically.
  • Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control (for example, phone-network or provider outages, natural disasters, or government action), except for payment obligations.
  • Independent parties. Except for the limited authority in Section 5.1, nothing in these Terms creates a partnership, joint venture, employment, or general agency relationship.
  • No third-party beneficiaries. These Terms are only for you and us.
  • Export and sanctions. You represent that you aren't located in, or acting for anyone in, a country or on a list subject to U.S. sanctions.
  • Survival. Sections that by their nature should survive (including 6, 12, and 15–20) survive termination.

21. Contact

SleepySquid LLC (d/b/a Dispatch)
15630 Old Columbia Pike Ste E #1504, Burtonsville, MD 20866
Email: support@sleepysquid.com

← Back to home